Customer Care Agent

The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta
Hours per week
40 hours
Education level
Secondary Education
Customer Care is responsible for handling Creditcard sales, Questions related to Creditcard – Accounts (Transactions, Complaints, Statements, etc.), customer on-boarding, and document verification of the Applicants.

Novum Bank is a well-known player in the consumer credit market. Under its new label Extra Karte we entered the German market.

Our Extra Karte credit card is free of charge and offers a credit limit of up to 1500 Euro. As Mastercard licenses us, our customers can use their cards safely and securely everywhere in the world!

What you’ll be doing:

  • Helping customers to finish their applications.
  • Assisting customers with their repayment schedules.
  • Answer customer questions via phone, chat, SMS or email.
  • Enhance the customer experience.
  • Most importantly, putting customers at the heart of everything you do.

Skills & Experience:

  • Enjoy helping people and have a real passion for making customers feel special.
  • Written and Verbal Fluency in English and German.
  • Able to work in an international company with many different cultures around you.
  • Previous experience of working with customers over the phone.
  • Previous Sales / Customer Care experience.
  • Resilient working 
  • Enjoy working in a growing team 

What we offer you:

  • Competitive Starting Salary + Benefits.
  • Free Health and Life Insurance
  • Fresh Fruit Daily, Coffee, Tea etc while you work.

What are you waiting for…

We look forward to welcoming you to our team. Apply now and our HR team will get back to you directly! 🙂