German speaking Customer Advisors (m/w/d) – relocation help included!

The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta
Hours per week
40 hours
Education level
Secondary Education
Are you done with the grey German winter and ready for some extra sunshine in your life? Join Novum Bank within our German-speaking customer advising team and we promise you will not regret this!

Novum Bank is a well-known player in the consumer credit market under its label Cashper. You haven’t heard from us? Then you might not needed a micro loan before, because that is what we offer. Next to that, we have multiple MasterCard product, retail deposits and some corporate accounts.

You will find us in our head office in Malta, where you can go to the beach after work and party with your friends!

What you’ll be doing:

  • Helping customers to finish their loan application;.
  • Assisting customers with their loan repayment schedule;
  • Answer their questions via phone, chat, SMS or email;
  • Looking for ways to upsell to enhance the customer experience and increase revenue;
  • Most importantly, putting customers at the heart of everything you do.

What you need to do:

  • You’ll love helping people and have a real passion for making customers feel special;
  • Written and verbal fluency in English and German;
  • You’ll be target driven, competitive and money hungry;
  • You like working in an international company with many different cultures around you.
  • Previous experience of working with customers over the phone 

In return, we’ll provide:

  • Assistance with your relocation to Malta, helping you where we can;
  • Competitive starting salary.
  • A steady working schedule, so that you can plan your after-work life!
  • Up to double salary when working overtime.
  • Continuous learning and training opportunities;
  • Recommend a friend to work for us and receive 500 EUR per person!.
  • Free health and life insurance
  • Daily fresh fruit and toast on us!
  • Monthly company drinks, weekly Friday beers in the office and many other fun activities to get to know your colleagues and explore the island!
  • Casual dress code.
What are you waiting for? Apply now and our HR-team will reach out to you directly! Please be so kind and send your CV in English, if possible.