Jobs

Loan Administration Specialist (Danish Speaking)

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Location
The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta
Hours per week
40 hours
Education level
Secondary Education
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.

Novum Bank is a well-known player in the consumer credit market under its label Cashper. You haven’t heard from us? Then you might not needed a micro loan before, because that is what we offer. Next to that, we have multiple MasterCard product, retail deposits and some corporate accounts.

Main areas of responsibility:

  • Deliver a consistent and professional level of service at all times
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls
  • Provide customers with accurate information regarding the company’s products, services, payments
  • Build a rapport with the customers whilst addressing any issues related to customers’ loans
  • Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
  • Comply with laws, regulations, company policies and procedures as required
  • Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
  • Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
  • Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
  • Keeping records as required in the bank’s data base
  • Support additional consumer service requests
  • Promote a positive work environment
  • Performs other duties as assigned

     

    Who you are

    You are an energetic, empathetic and positive individual. You have great communication skills with all active listening, speaking and negotiation. 

     

    Required Skills

  • Minimum Secondary education;
  • Previous experience in similar role is preferred, but not a must;
  • Experience with customer database is a plus;
  • Candidate should be energetic, empathetic, and must have a positive attitude;
  • Team player with customer oriented mind-set;
  • Good communicator both verbally and written;
  • Able to read, write and speak fluent Danish;
  • Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel);
  • Able to follow oral and written instruction and to identify exceptions;
  • Attention to detail, initiative and high standard of work;
  • Willingness to learn and grow.
What are you waiting for? Apply now and our HR-team will reach out to you directly! Please be so kind and send your CV in English, if possible.