Operations Officer

Testaferrata street, Ta’ Xbiex, Malta
Hours per week
40 hours
Education level
Higher Education
The Operations Officer (OO) will report directly to the Operations Manager (OM) and will be part of the Team which is responsible for the bank’s Cards, Corporate Customers and Retail Deposits.

What will you do

  • Support the OM in the on-boarding and screening process (KYC) of new customers and on-going monitoring of existing customers as per bank Policies and Procedures;
  • Handle daily operational tasks including but not limited to customer support requests, invoicing and reconciliations, card loadings and settlements;
  • Reply to customer emails, in a timely and professional manner;
  • Input, maintain and manage customer data within the banks’ back-office information systems;
  • Provide reports on a regular basis, as directed or requested by the OM;
  • Assist the OM in market research and analysis together with the implementation of new projects as required from time to time;
  • Schedule and attend customer meetings with the OM and record meeting minutes;
  • Provide customers with accurate information regarding the Bank’s products and services;
  • Keep abreast with current and new legislation, laws, directives and regulations related to the banking industry;
  • Other responsibilities may include:

  • Perform general office duties such as handling of mail, scanning and proper filing;
  • Assist in documentation of the team’s Operational Procedures;
  • Support internal and external audits;
  • Provide support to the OM as and when required.
  • Required Skills and Experience

  • Diploma and /or Bachelor’s degree in Banking, Business, Management or equivalent;
  • Excellent command of English language;
  • An excellent eye for detail and high work standard;
  • The ability to meet deadlines and prioritise effectively;
  • The ability to work proactively, independently, as well as part of a team;
  • Willingness to learn and grow;
  • Be energetic and have a positive attitude;
  • Good knowledge of Microsoft Office tools especially Microsoft Outlook, Word and Excel;
  • Demonstrate good customer service skills;
  • The following are considered an asset:
    o Being familiar with the 4th AML Directive and the FIAU’s Implementing Procedures;
    o Experience using SWIFT and Microsoft Dynamics NAV;
    o Previous experience within financial services / a corporate service provider;
    o Experience in a Bank’s Treasury Department;What do we offer
  • What do we offer

    We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There are lots of opportunities for you within in and outside your role. We invest in our people, not just with a great pay and benefits package and good coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with many different nationalities represented.