Operations Officer (Business Banking)

Testaferrata street, Ta’ Xbiex, Malta
Hours per week
40 hours
Education level
Higher Education
The Operations Officer (Business Banking) will report directly to the Operations Manager (OM) and will be part of the BB Team which is responsible for the bank’s Corporate Customers.

What will you do

  • Support the OM in the on-boarding and screening process (KYC) of new corporate customers;
  • Perform due diligence checks and assist in the ongoing monitoring of existing customers;
  • Conduct customer reviews according to internal policies and procedures;
  • Collaborate well with all internal departments regarding any compliance issues in relation to new and existing business;
  • Identify risks associated with customer transactions and report such risks and compliance gaps to the OM;
  • Ensure that all AML and KYC requirements and procedures are followed appropriately;
  • Provide reports on a regular basis, as directed or requested by the OM;
  • Assist the OM in market research and analysis together with the implementation of new projects as required from time to time;
  • Input, maintain and manage customer data, within a corporate management information system;
  • Reply to customer emails, in a timely and professional manner;
  • Schedule and attend customer meetings with the OM and record meeting minutes;
  • Provide customers with accurate information regarding the Bank’s products and services;
  • Keep abreast with current and new legislations, laws, directives and regulations related to the banking industry;

Other responsibilities may include:

  • Perform general office duties such as handling of mail, scanning and proper filing;
  • Assist in bank reconciliations, whenever required;
  • Assist in documentation of the team’s Operational Procedures;
  • Support internal and external audits;
  •  Provide support to the OM as and when required.

Required skills

  • Diploma and /or Bachelor’s degree in Banking, Business, Management or equivalent;
  • Excellent command of English language;
  • An excellent eye for detail and high work standard;
  • The ability to meet deadlines and prioritise effectively;
  • The ability to work proactively, independently, as well as part of a team;
  • Willingness to learn and grow;
  • Be energetic and have a positive attitude;
  • Good knowledge of Microsoft Office tools especially Microsoft Outlook, Word and Excel;
  • Demonstrate good customer service skills;
  • The following are considered an asset:
    o Being familiar with the 4th AML Directive and the FIAU’s Implementing Procedures;
    o Have particular interest in DLT and cryptocurrency industry and / or iGaming industry;
    o Previous experience within financial services / a corporate service provider;
    o Experience in a Bank’s Treasury Department;

Who we are

Novum Bank Limited is a private credit institution that operates under, and applies, the European Union banking regulatory framework. The bank is licensed and regulated by the Malta Financial Services Authority (MFSA) to operate outside Malta. The bank has two lines of products, card/store value and micro-lending. 

Our office in Malta is our head office and has 300 days of sun during the year. Here you can find 63 employees with (approximately 15) different nationalities. It is home to our board and our growing team of Finance, Debt Collections, Operations, HR, Sales, IT and Payments specialists.

What do we offer

We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There are lots of opportunities for you within in and outside your role. We invest in our people, not just with a great pay and benefits package and good coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multicultural and diverse company with many different nationalities represented.