Jobs

Sales Officer – Spanish Speaking

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Location
Testaferrata street, Ta’ Xbiex, Malta
Hours per week
40 hours
Education level
Higher Education
The Sales Officer will report directly to the Sales Team Leader and will be part of a team that is responsbile of handling sales, customer on-boarding and document verification of a loan portfolio.

Who we are

Novum Bank Limited is a private credit institution that operates under, and applies, the European Union banking regulatory framework. The bank is licensed and regulated by the Malta Financial Services Authority (MFSA) to operate outside Malta. The bank has two lines of products, card/store value and micro-lending. Our office in Malta is our head office and has 300 days of sun during the year. Here you can find 40 employees with (approximately 10) different nationalities. It is home to our board and our growing team of Finance, Debt Collections, Operations, HR, Sales, IT and Payments specialists.

What will you do?

  • Actively seeking new sales by executing appointed strategies and instructions;
  • Adhering to the team’s sales targets and deadlines;
  • Collaborate with the Sales team members to constantly improve process efficiency and overall results;
  • Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
  • Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information;
  • Responding to any customer queries via email, sms and phone;
  • Provide an excellent customer experience;
  • Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction;
  • Ensure adherence to the Bank’s Code of Ethics and related policies;
Other responsibilities may include:
  • Involvement in production of Sales reports;
  • Involvement in training and mentoring of other team members
  • Assist in documentation of the team’s Operational Procedures;
  • Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures;
  • Execute ad hoc tasks as may be requested by the team leader.

Who are you?

You are an energetic, empathetic and positive individual. You have great communication skills with a results-driven approach and a passion for Sales.

Required skills

  • Higher Education qualification;
  • Excellent command of English and Spanish languages;
  • Essential demonstrable experience in sales of financial products
  • Experience in customer on-boarding and documentation verification processes;
  • Fast learner with a passion for Sales;
  • Excellent communication skills with a results-driven approach
  • Ability to work independently;
  • Good knowledge of Microsoft Office tools (especially EXCEL);

What do we offer

We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There are lots of opportunities for you within in and outside your role. We invest in our people, not just with a great pay and benefits package and good coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with many different nationalities represented.