Jobs

Customer Services Officer / Spanish

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Location
The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta
Hours per week
40 hours
Education level
Secondary Education
The Customer Service Officer is responsible for handling loans, solving customer requests and assisting them in loan repayments. Your role will be in Collections / Customer Service with many opportunities to develop your career into other areas of our business. Engaging with customers by phone/email ensuring the best customer service protocols are provided. You will be required to be comfortably fluent in Spanish. You should live in Malta or be able to relocate relatively quickly.

Role:

Helping / Advising Customers in loan repayment process.
Assisting Customers with their Loan Repayment Schedules.
Answering all questions and queries via Phone, Chat, SMS or Email.
Focused on enhancing the overall customer experience and promoting other potential products across our business.
Most importantly, putting the customers at the 'heart' of everything we do. 

Competencies / Skills

  • Assist and support the clients during the process. Written and Verbal fluency in Spanish
  • Focused and target driven, competitive and eager to deliver excellent customer service.
  • You like working in an international company with many different cultures around you.
  • Previous experience of working in any customer contact role by phone or directly. Previous specific Debt Collection or Customer Service experience in any industry would be a plus.
  • Good negotiation skills would be a plus.

What we offer:

We are team players and cross-functional collaborators - we do not have limits when it comes to getting the job done. There are many options for you professionally and personally. We invest in our employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. We encourage innovation and always involve our dedicated employees - we celebrate success. We are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.

What are you waiting for? Apply now and our HR-team will reach out to you directly! Please be so kind and send your CV in English, if possible.