The Banking Operations Officer will be part of a newly formed department that consolidates client onboarding, documentation handling, and operational support across the Bank’s lending, corporate, and retail deposit products.
Position Description:
This role offers an excellent entry point for individuals looking to build a career in banking, offering hands-on experience in due diligence processes, client lifecycle management, and product support - all within a collaborative, cross-functional environment.
The position also offers the chance to collaborate closely with various departments across the bank, including Sales, Payments, Compliance, and Technology, providing a comprehensive understanding of banking operations.
Responsibilities:
Client Onboarding & Due Diligence:
- Collect, verify, and allocate required documentation for credit applications, file reviews, and KYB cases.
- Perform customer due diligence (CDD) checks and escalate any red flags or suspicious activity in line with internal procedures and AML regulations.
- Liaise with Compliance; MLRO and Product Managers to resolve onboarding queries and document gaps.
- Assist in the setup and maintenance of customer records in core banking systems.
Retail Deposits & Product Operations:
- Support day-to-day operational activities linked to the Bank’s retail deposit products, including customer queries, account maintenance, and product servicing.
- Assist in tracking and recording product-level data for reporting and analysis (e.g., volumes, costs, trends).
- Contribute to process improvement and cost management under the guidance of the Operations Manager.
- Support the execution of marketing or customer communication campaigns related to retail deposits, as assigned.
Documentation & Internal Coordination:
- Maintain accurate and organized digital and physical filing systems.
- Contribute to the drafting and revision of standard operating procedures within the team.
- Ensure strict adherence to regulatory obligations, internal policies, and procedural guidelines.
Other Responsibilites May Include:
- Participate in related internal reviews, audits, and projects as requested by the Operations Manager.
- Contribute ideas for the improvement of operational systems and processes.
- Perform additional duties as assigned by the Operations Manager.
Skills & Experience:
- Minimum Secondary Education, Ordinary / Advanced level education is preferred.
- Experience within a similar operational role within a financial services institution.
- Able to read, write and speak fluent English.
- Good communication and organisation skills.
- Ability to manage time, prioritise work and work independently.
- Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel).
- Attention to detail, initiative and high standard of work.
- Handle customer information with confidentiality.
- Able to work within a diverse team and contribute to a cohesive work environment.
- Be adaptable to change and champion new processes.
*This Role is Based in Malta
Excellent Salary + Benefits + Bonus
We Are Keen to Meet You! Please Apply Now and our 'Recruitment Team' will reach out to you directly.