Complaints

Novum Bank strives to provide you with the best service possible however, if you feel in any way dissatisfied with our service, please let us know as soon as possible.  You may do this by calling us on +356 23395 000, by emailing us on complaints@novumbankgroup.com, in writing, or in person at the address below:

Novum Bank Limited
Level 4, Global Capital Building
Testaferrata Street
Ta’ Xbiex, XBX 1403
Malta

Any written complaint must clearly indicate the product or service and state the facts and circumstances on which the complaint is based.

We will investigate and, where appropriate, take necessary action to rectify the situation. All complaints will be acknowledged and dealt with in a professional manner and you will always be informed accordingly of the outcome.  Our reply will be given within 15 business days from receipt of such complaint.

Should you be dissatisfied with the way in which we would have dealt with your complaint, you may direct your compliant/s in writing to: the Arbiter for Financial Services, Office of the Arbiter for Financial Services, First Floor, St Calcedonius Square, Floriana FRN1530, Malta or by visiting Financial Arbiter.

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