Jobs

Customer Service Agent (Danish Speaking)

Share 
Location
The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta
Hours per week
40 hours
Education level
Secondary Education
The Customer Service Agent will report directly to the Head of New Markets and will be part of a new team that is responsible of handling sales, loans, customer on-boarding and document verification of a loan portfolio, customer billing issues and various debt repayment options in accordance with the company’s policies.

Novum Bank is a well-known player in the consumer credit market under its label Cashper. You haven’t heard from us? Then you might not needed a micro loan before, because that is what we offer. Next to that, we have multiple MasterCard product, retail deposits and some corporate accounts.

Main areas of responsibility:

Provide customers with accurate information about the company's products, services and payments.
Actively seeking new sales by executing appointed strategies and instructions.
Comply with laws, rules, company policies, and procedures as required.
Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
Responding to any customer queries via email, SMS and phone
Provide an excellent customer experience.
Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
Support additional customer service inquiries.
Promote a positive working environment.
Perform other tasks as assigned.

Other responsibilities may include:

Involvement in production of Sales reports.
Involvement in training and mentoring of other team members.
Assist in documentation of the team’s Operational Procedures.
Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
Execute ad hoc tasks as may be requested by the Head of New Markets.

Skills and Experience

Higher Education qualification.
Excellent command of English and Danish languages.
Essential demonstrable experience in sales of financial products.
Experience in customer on-boarding and documentation verification processes.
Excellent communication skills with a results-driven approach.
Attention to detail, initiative and high working standards.
Team player with a customer-oriented approach
Ability to work independently.
Good knowledge of Microsoft Office tools (especially EXCEL).

What we offer:

We are team players and cross-functional collaborators - we do not have limits when it comes to getting the job done. There are many options for you professionally and personally. We invest in our employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. We encourage innovation and always involve our dedicated employees - we celebrate success. We are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.

What are you waiting for? Apply now and our HR-team will reach out to you directly! Please be so kind and send your CV in English, if possible.