Customer Service Officer (German Speaking)

The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta
Hours per week
40 hours
Education level
Secondary Education
The Customer Service Officer is responsible for handling sales, loans, customer on-boarding and document verification of our Loan Portfolio. Your role will be in Loan Applications / Customer Service with the many opportunities to develop you career into other areas of our business. Engaging with customers by phone / email ensuring the best customer service protocols are provided. You will be required to be comfortably fluent in either German or Dutch language.

Novum Bank is a well-known player in the consumer credit market under its label Cashper. You haven’t heard from us? Then you might not needed a micro loan before, because that is what we offer. Next to that, we have multiple MasterCard product, retail deposits and some corporate accounts.

What you’ll be doing:

  • Helping customers to finish their loan application;
  • Assisting customers with their loan repayment schedule;
  • Answer their questions via phone, chat, SMS or email;
  • Focused on enhancing the overall customer experience and promoting other potential products across our business.
  • Most importantly, putting customers at the heart of everything you do.

Your profile:

  • Passion for helping people and making our customers feel important / special.
  • Written and Verbal fluency in English and German.
  • Previous Sales experience in any industry would be of interest.
  • Focused and target driven, competitive and eager to deliver excellent customer service.
  • You like working in an international company with many different cultures around you.
  • Previous experience of working in any sales / customer role by phone or directly.

What we offer you:

  • Competitive starting salary.
  • Up to double salary for voluntary overtime.
  • Free health and life insurance
  • Fresh fruit daily, coffee, tea and toast while you work.
  • A free drink with our weekly casual Friday to get your weekend off to a great start.
  • Monthly after work events and many other activities to meet your colleagues and explore the island.
  • Relaxed office atmosphere and contact with the teams in other countries.

What are you waiting for…

We look forward to welcoming you to our team. Apply now and our HR team will get back to you directly! 🙂