Sales / Customer Service Officer – Spanish

The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta
Hours per week
40 hours
Education level
Secondary Education
The Customer Service Officer is responsible for handling loans, customer on-boarding and document verification of our Loan Portfolio. Your role will be in Loan Applications / Customer Service, with many opportunities to develop your career in other areas of our business. Engaging with customers by phone / email ensuring the best customer service protocols are provided. You will be required to be comfortably fluent in Spanish.


  • Helping / Advising Customers in completing their Loan Applications.
  • Assisting Customers with their Loan Repayment Schedules.
  • Answering all questions and queries via Phone, Chat, SMS or Email.
  • Focused on enhancing the overall customer experience and promoting other potential products across our business.
  • Most importantly, putting the customers at the 'heart' of everything we do. 

Competencies / Skills:

  • Passion for helping people and making our customers feel important / special.
  • Written and Verbal fluency in Spanish
  • Previous Sales experience in any industry would be of interest.
  • Focused and target driven, competitive and eager to deliver excellent customer service.
  • You like working in an international company with many different cultures around you.
  • Previous experience of working in any sales / customer contact role by phone or directly.

What we offer:

We are team players and cross-functional collaborators - we do not have limits when it comes to getting the job done. There are many options for you professionally and personally. We invest in our employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. We encourage innovation and always involve our dedicated employees - we celebrate success. We are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.

What are you waiting for? Apply now and our HR-team will reach out to you directly! Please be so kind and send your CV in English, if possible.