Reporting to the Head of I.T, the Senior IT Infrastructure Engineer is responsible for administering and maintaining existing production and back-office IT systems, whilst providing high level SLA’s. The selected candidate will also be responsible for accurately maintaining IT assets, procuring, tagging of IT hardware and co-ordinating with third parties. Will also help in the planning of new IT systems for internal use as well as for production purposes while always exercising a high level of professional conduct.
Responsibilities:
- Installing and configuring IT hardware operating systems and applications.
- Monitoring and maintaining all IT Systems and Networks.
- Assisting staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving Hardware / Software faults.
- Ongoing Patching.
- Providing 2nd line Support, including procedural documentation and relevant reports.
- Monitoring and enforcing compliance with bank procedures and policies
- Onboarding and off-boarding of users.
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Co-ordinating with the team leader for the timely resolution of reported issues
- Rapidly establishing a good working relationship with the bank’s users, IT engineers, department managers, software developers and HR.
- Testing and evaluating new technologies.
- Conducting general maintenance pertaining to the IT Infrastructure
Skills / Knowledge:
- Windows Data Centre Servers
- Windows 10 and 11
- Microsoft Active Directory
- MS SQL Server
- MS SharePoint Online
- MS Teams
- MS Azure
- Office 365 Cloud services
- VMware & Hyper-V Technologies
- Layer-7 Firewalls and Network Catalysts
- VoIP Technologies
- Open-source Linux
- Problem solving & Decision making
- Team Worker
- Excellent Verbal Communication Skills to promote positive support environment
- Good Written and Verbal Communication
Experience:
- Have Minimum 8 years’ experience working within an IT environment.
- In-Depth Hands-on Knowledge of Microsoft Technologies in general.
- Technical knowhow on Enterprise IT Equipment.
- Financial and Banking Experience preferable.
- Maltese Residency.
- Advanced Diploma or Degree in IT
- Microsoft / CCNA Certifications
- Fluent in English, Knowledge of Another Language (Spanish, Dutch, or German) – Welcome
Interested in Joining US - Then Please Apply Today!
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