Strategy Analyst - Collections

The Emporium, C De Brocktorff Street, Msida, MSD 1421, Malta
Hours per week
40 hours
Education level
Higher Education
As Collections Strategy Analyst, you'll be improving Collection Strategies, Processes, and Tools in all the countries we’re operating in. You will be required to analyze reports, draw conclusions, implement, and monitor subsequent changes. In addition, you will be experimenting with tools and approaches, striving to constantly improve the way we perform in our business whilst always having our customer's satisfaction in mind.


  • Tracking Collection results, analyzing reports and giving recommendations based on your conclusions.
  • Improving and designing new reports with BI team.
  • Tracking used tools efficiency, with special focus on Auto dialer solutions.
  • Improving CRM, Core Systems, and Auto Dialer.
  • Designing changes based on your own conclusions and/or team’s needs.
  • Working closely with IT to shape those changes the best way.
  • Designing new strategy changes and tracking their efficiency (A-B tests, champion-challengers etc.).
  • Finding more efficient ways of reaching the goals whilst putting our customers at the forefront in respect of importance.

Skills / Experience:

  • Have a natural ability for numbers and Data Analysis experience.
  • Promote a logic and reasoning driven approach.
  • Previous working proficiency in SQL and Excel.
  • Good understanding of Computer Software and Hardware.
  • Written and verbal fluency in English.
  • Ideally currently living in Malta or able to relocate quickly.
  • Experience with CRMs and Auto Dialer solutions would be a plus.
  • Previous experience in similar role or working within Financial Services would be a plus.

What we offer:

Amazing career opportunity to learn, expand your skills and experience and explore new career opportunities as you grow within the organization and work in a multinational environment.